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30-Day
Return & Replacement
If your product is defective within the
first 30-days of purchase date call us and we will issue Return
Merchandise Authorization (RMA) instructions (where to ship the
product, etc.) You must ship the defective product at your own
expense.
After your product is inspected and determined to be
defective under our Return
Policy we will ship a replacement by ground freight carrier. RPLUS will
pay for ground shipment to the customer within the first 30 days.
After 30 days the customer is responsible for return
shipping costs.
POS-X Point of Sale Hardware 3-year Advance Replacement
POS-X provides a standard 3-year advance replacement
program for each all-in-one POS terminals you purchase.
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Contact POS-X support department for
return & replacement instructions
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You must provide the POS
terminal
serial number when requesting support
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POS-X will provide a Return
Shipping Label for you to put on the defective unit which you must have boxed up
for return when freight carrier arrives for pick-up
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POS-X ships your replacement by
standard ground delivery (2-3 day delivery)
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Overnight: exchange/replacement is
available from POS-X
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See
Warranties
Products We Will NOT Accept for Return
HARDWARE
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Original box is missing or damaged
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Any/all packing/manuals/materials or accessories
are missing or damaged
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Serial numbers do not match the referenced
invoice
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Referencing RMA number is not included with the
return
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Products sent directly to
RestaurantPlus and not
to the supplier's product return address as shown on the referencing RMA
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Pictures will be shared with the customer upon
request for product condition verification
SOFTWARE
Products Covered
Products NOT Covered
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Counter Scales
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Surge Protection Devices
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Surveillance Hardware
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Caller ID Devices
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