Frequently Asked Questions

What type of training is available for RestaurantPlus Software?

Coming soon! We will soon provide online web-based software training to our end-users who wish to participate in low-cost web training classes. As one of our trainers conducts the training session, each attendee will be able to see and hear the training in real-time, questions, etc. We feel this is the best way to deal with training issues and cut down on travel costs, etc.
Can I use RestaurantPlus POS software without a touch screen?

Yes. Our restaurant point of sale software is compatible with just a Mouse, Keyboard and regular CRT Monitor.

Which POS hardware touch screen monitor or LCD do you recommend?

Our POS software is compatible with any touch screen. We recommend using 15" or bigger.

Which POS hardware printer do you suggest for printing guest checks?

We recommend the Epson TM-T88IV Parallel Interfaced thermal receipt printer. Epson printers are fast and quiet, and are recommended for busy restaurant software environments. We suggest the Parallel Interface models, which are easier to setup and maintain. RestaurantPlus POS software also support
s serial printers. (Currently our software will ONLY work with Epson and/or "Epson Emulation Mode" printers).

Which POS hardware do you suggest for printing kitchen & POS station checks?

For kitchen & POS station printing, we suggest you use a Epson TM-U220B impact printer with Ethernet Interface (connects directly to a Ethernet cable), or use a Epson TM-U220B impact printer with USB interface if you want to connect to a wireless network. You can also use other Epson TM-series printers and connect them by using a mini-print server directly to a Ethernet cable. We do not recommend using a serial or parallel cable connected directly to a PC for a multi-user network.

What if I need my POS software to print over 25 feet in distance?

If you need to print to a parallel printer located 25 feet or more from the computer, then we recommend that you use a install an Epson TM-U220B printer with an Ethernet Interface connection.

Can I use wireless or USB connectivity to POS hardware printers?

Our POS software will work with wireless networking. Follow manufacture's guidelines. Recommend using a Epson TM-U220B Impact Printer with USB Interface connection. Be aware that wireless connections are problematic in kitchen areas due to stainless steel, microwaves, etc.
What cash drawer do you recommend using with RestaurantPlus POS software?

We recommend using a printer driven cash drawer such as the Logic Control CR3000 with an Epson Interface cable, since they are cheap and easier to install. When ordering your printer driven cash drawer from your local point of sale POS hardware Reseller, make sure you order the cash drawer designed to open your specific printer model or type. For example, if you have an Epson Printer, then you MUST specify that the cash drawer manufacturer provide the proper interface cable for the printer you will connect to. Otherwise, your cash drawer will not open. Some popular cash drawer brands are Logic Controls, MS Cash Drawer, Cash Drawer and others.

What customer pole display do you suggest?

We recommend using a customer pole display such as the Logic Controls PD3000 with 20 x 2 LCD screen.
Which all-In-One touch system do you recommend?

Any all-in-one POS terminal will work.
What is the recommended POS hardware configuration?

We recommend that each POS hardware computer have a minimum 512MB RAM, 1.0GHz or higher CPU, have 1 parallel port, 2-3 serial ports, 1-2 PS/2 ports, 4 USB ports and minimum 4 GB hard drive or storage card. We do not recommend installing a CD-ROM for security reasons. (Use an external USB CD-ROM). NOTE: data is normally stored on a shared "file server"
See System Requirements for more details.
Which operating systems does RestaurantPlus POS software support?

RestaurantPlus POS software runs under Windows XP and Vista. For multi-user networks, we recommend using Windows XP PRO on all POS stations. For the file server we recommend Windows XP PRO or Windows Server 2003.

Is a dedicated file server required to run RestaurantPlus point of sale software?

If you are running one or two POS stations you can install your database on one of your POS stations. However, for installations of three or more computers we recommend that you use a dedicated computer (a back office file server) to host the shared database.

Can I process an order created on another POS station?

Yes. In a network environment, all POS computers link to a "shared" database file located on one of the computers, called the file server. This provides the ability to recall, settle, or initiate tasks from any POS station. (Some restrictions may apply based on local PC setup settings).
Can I add or change Back Office data while running POS software?

Yes. RestaurantPlus restaurant software permits you to add or change menu items, employee info in the Back Office, etc. and your POS stations will automatically reflect the changes when a server starts a new order.

Does RestaurantPlus POS software interface with any Hotel/Motel or accounting Systems?

RestaurantPlus restaurant POS software currently does not provide an interface to any Hotel/Motel or third-party accounting Systems. However, our restaurant software does allow you to export G/L account transactions into an Excel spreadsheet at month-end, which can be "imported" into QuickBooks, PeachTree, etc.

Can you tell me about RestaurantPlus Sales Reporting Software?
- On-line Graphical Analysis for key areas of sales.
- Variety of sales analysis reports, most include 12 sales period columns and a percentage of total column, (i.e. Sales by Time of Day for 12 periods with percent of total for each hour).
- Ability to print customer Name and Address labels for Delivery, Catering and Retail customers.
- Ability to purge selected years of sales history.
- Ad-Hoc Sales Reports:
  - Coupon Discounts YTD
  - Monthly Sales Register by Type
  - Profit Analysis by Menu Item
  - Sales by City/Street
  - Sales by Delivery Customer Types
  - Sales by Menu Categories
  - Sales by Menu Items (Dollars)
  - Sales by Menu Items (Units)
  - Sales by Menu Types
  - Sales by Time of Day
  - Sales Tax by City
  - Sales Tax by State
  - Customer Mailing Labels
What type of restaurant is RestaurantPlus POS software suitable for?

RestaurantPlus restaurant point of sale software is suitable for: Bar, Delivery, Drive-Thru, Dine-in, Fast Food, Retail and Take-Out operations. Our customers include family restaurants, buffet restaurants, fast food restaurants, sports bars, cafeterias, coffee shops, cafes, fine dining restaurants, steak houses, pizzerias, ice cream shops, sandwich shops, Mexican restaurants, Italian restaurants, Thai restaurants, Indian restaurants, restaurants with Gift Shops, sea food restaurants, bars, Japanese steakhouses (with Teppen-Yaki seating support), and more.
Can RestaurantPlus POS software handle gift shops and small retail operations?

RestaurantPlus POS software supports restaurant gift shops or small retail operations. You can set up menu items to work with UPC barcodes then use a Barcode Scanner to read the items during checkout, or simply use the touch screen during checkout, as you would with normal menu items. We can process additional charges, discounts, accounts receivable customers, credit cards and more!
Does RestaurantPlus POS software support multiple line Caller ID monitoring interface?

RestaurantPlus POS software interfaces to a third-party caller ID monitoring box. The caller ID monitoring box support
s multiple line monitoring from one box. If you have multiple computers, and wish to receive the same signal at all other computers, you will be able to use our software's TCP/IP transport support so that the caller ID information will be transported to the other computers automatically.

What is your return policy?

See RestaurantPlus Return Policy.

Where can I purchase RestaurantPlus point of sale products?

Purchase products directly from RestaurantPlus (the software developer).

Is there a difference between RestaurantPlus Demo software and the live version?

The demo and live versions are almost identical, except that the demo version will expire after 30 days of use. The demo version cannot be used as a live version.

Can you provide customer references?

We protect our customer's privacy by not creating unwanted phone calls from our marketing efforts. Therefore, we do not provide customer contact information. Instead, customer "testimonials" can be viewed on our website.