America's Choice Since 1997 - Why Pay More? |
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Support
Policy
All issues are considered support
unless
they are related to sales inquiries. RestaurantPlus only provides
software support
for its own restaurant software products. Software
support
does not cover software training, local network
setup, point of sale hardware setup or
printer driver setup.
Before requesting support
-
Install the newest RestaurantPlus software updates
from our website support
page.
-
Look in
Troubleshooting on our website support
page.
-
Look in the RestaurantPlus Software Setup Manual
or User Manual to see if your question is already explained.
-
If you purchased restaurant
software from a Reseller, please contact
the Reseller for local software
support
before calling RestaurantPlus.
Pre-paid support
Support
includes
-
Assistance with using
point of sale POS
software features.
-
Assistance with making
data field design changes for new software version updates.
-
Assistance with software setup questions not described in the setup manual.
Support
does NOT include
-
Training, local network
setup, point of sale hardware setup or
printer driver setup.
-
Setup or support for
Back Office software applications due to complexities &
variables with database setup - refer to Back Office setup manual and use the services of a
local bookkeeper, CPA, etc.
Pre-sales
support
-
Available
Monday-Friday between 9:00 am and 5:00 pm EASTERN.
-
Offices are closed on the following U.S. holidays: President's day, Memorial day, Independence day, Labor day, Veteran's day,
Thanksgiving day, Christmas break (Dec 24 - Jan 3).
-
Telephone: (302)
250-4185
Installation & setup of local network, point of sale hardware and software
systems, including network printers, must be performed by an experienced
computer professional.
Work with
a local point of sale
systems installer .
-
Failure to have an experienced computer
professional install local network cables, switches, routers,
computer hardware, printers, printer drivers, touch screen drivers,
cash drawers, load software and perform initial setup tasks
described in RestaurantPlus setup manual will void RestaurantPlus
30-day warranty and 1-year support agreement.
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