Return Policy
25% RESTOCKING FEE FOR ALL RETURNED ITEMS.
NO
REFUND FOR RESTAURANT SOFTWARE AFTER ACTIVATION CODES ISSUED.
CUSTOMER
IS RESPONSIBLE FOR ALL SHIPPING &
INSURANCE COSTS.
Return of defective hardware products
A
defective
hardware product may be returned
and received within 30 calendar days from
shipping date for
repair or exchange by the product supplier.
Before returning defective hardware product you must
obtain a Return Merchandise Authorization (RMA) number from
RestaurantPlus within 20 calendar days from shipping date in order to
allow time for return shipping. Once approved, an RMA number is valid
for 10 days and shows product supplier address for "where to ship"
returned products. NOTE:
Before requesting a return you should contact the product manufacturer
for technical support. You will need to include a "case number or
confirmation name" from the hardware product manufacturer.
Defective hardware products should (1) be returned in
their original factory packaging if possible. (2) be returned
"double-boxed" to prevent further damage. (3) obtain insurance (for
invoice amount) from a carrier that provides online tracking. Shipping
charges are not refundable. Customer is responsible for all Shipping
costs to supplier.
Do not send a defective hardware product
directly
to RestaurantPlus (it must be shipped to the
product supplier's Shipping address). Write
the RMA number on the Shipping label.
If the hardware product is
shipped
without being double-boxed it may be returned to customer and
RestaurantPlus return policy will be voided. After 30 days the product manufacturer's warranty
shall prevail.
Return
of product dead on arrival (DOA)
If a product is delivered "dead on arrival"
(DOA) you must contacts us within 10 calendar days from Shipping date.
Before returning DOA product you must obtain a Return Merchandise
Authorization (RMA) number from RestaurantPlus. Once approved, an RMA
number is valid for 10 days and shows product supplier address for
"where to ship" returned products. NOTE: Before requesting a return you should
contact the product manufacturer for technical support. You will need to
include a "case number or confirmation name" from the product
manufacturer.
DOA product must (1) be returned in its
original factory packaging. (2) include all CD's, manuals, cables,
plastic wrapping, warranty cards, etc. (3) be clean and in factory,
re-sellable condition with no scratches, dents, etc. (4) be returned
"double-boxed" with no markings or writings on the original factory
boxes. (5) obtain insurance (for invoice amount) from a carrier that
provides online tracking. Shipping charges are not refundable. Customer
is responsible for all Shipping costs. If the returned item meets with
the above requirements it will be accepted and a replacement product
will be shipped to customer by the product supplier.
Do not send a DOA
product directly
to RestaurantPlus (it must be shipped to the
product supplier's Shipping address). Write
the RMA number on the Shipping label.
If the product is shipped
without being double-boxed it may be returned to customer and
RestaurantPlus return policy will be voided. After 30 days the product manufacturer's warranty
shall prevail.
Return of products damaged in transit
A claim for products
damaged in transit MUST be received by RestaurantPlus within 10 calendar
days from Shipping date.
NOTE: please take pictures of damaged Shipping container, damaged product,
etc. Claims for products
damaged in transit are handled between our supplier and the carrier,
outside of our normal RMA procedure.
Damaged products should (1) be returned in
their original factory packaging if possible. (2) be returned
"double-boxed" to prevent further damage. Shipping charges are not
refundable. Customer is responsible for Shipping costs back to supplier.
If the returned item meets with the above requirements it will be
accepted and a replacement product will be shipped to customer by the
product supplier.
Do not send a damaged
product directly
to RestaurantPlus (it must be shipped to the
product supplier's Shipping address).
Return of product (not defective,
not DOA and not damaged)
A request to return
product MUST be received by RestaurantPlus within 10 calendar
days from Shipping date.
Returned product is subject to a 25% restocking charge.
Product must (1) be returned in its
original factory packaging. (2) include all CD's, manuals, cables, plastic
wrapping, warranty cards, etc. (3) be clean and in factory, re-sellable
condition with no scratches, dents, etc. (4) be returned "double-boxed" with no
markings or writings on the original factory boxes. (5) obtain insurance (for
invoice amount) from a carrier that provides online tracking. Shipping charges
are not refundable. Customer is responsible for all Shipping costs back to
supplier. If the returned item meets with the above requirements it will be
accepted by product supplier.
Do not send
product directly
to RestaurantPlus (it must be shipped to the
product supplier's Shipping address).
Products we will NOT accept for return
HARDWARE
-
Original box is missing or damaged
-
Any/all packing/manuals/materials or accessories
are missing or damaged
-
Serial numbers do not match the referenced
invoice
-
Referencing RMA number is not included with the
return
-
Products sent directly to RestaurantPlus and not
to the supplier's product return address as shown on the referencing RMA
-
Pictures will be shared with the customer upon
request for product condition verification
RESTAURANT SOFTWARE & SUPPORT
SERVICES
Return of products after 30 days
After 30 days the product manufacturer's warranty shall prevail.
See Product Warranty
Information.
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