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RestaurantPlus Support
Policy
All issues are considered support
unless
they are related to sales inquiries.
RestaurantPlus provides
free software support by email for its own restaurant software products.
Free software
support
does not cover questions for local network or POS hardware setup
(use a network & hardware setup professional).
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Use an experienced computer
professional to install and setup local network cables, switches, routers,
computer hardware, printers, printer drivers, touch screen drivers,
cash drawers, load software and perform initial setup tasks
described in RestaurantPlus setup manuals. (failure to do so may void RestaurantPlus
support
and/or hardware manufacturer's warranty and support agreements).
-
Use an
accountant to assist you with RestaurantPlus back office management database setup
(no back office setup support can be provided due to back office setup variables
and complexities.
Before requesting support
Pre-sales telephone support is provided
for the following
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Pre-sales questions
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Demo installation questions
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Software usability questions.
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Software compatibility questions
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Software & license activation
questions
Advanced POS software support by telephone
and/or internet is provided for the following
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Software setup issues
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Database setup issues
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Configuration
issues.
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Usability issues
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Training
Support is NOT provided
for the following
-
Network
setup questions (contact a local network & hardware setup professional).
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Hardware
setup & support questions (contact a local network & hardware setup
professional).
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Slow running
network questions (contact a local network & hardware setup professional).
See
troubleshooting slow networks.
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Back office
database setup questions (refer to RestaurantPlus Setup
Manual and/or use the services of a local accountant). NOTE:
setup of inventory control, vendor purchasing, menu & recipe costing & labor
scheduling can be complex depending on the approaches selected, therefore it is
beyond our ability to support electronically or by telephone - you must use a
local accountancy firm.
Pre-sales
support
Installation & setup of local network, point-of-sale hardware and restaurant software systems, including network printers, must be performed by an experienced
computer professional.
Work with RestaurantPlus or a local point-of-sale
systems installer
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