RestaurantPlus (RPLUS PRO) Software Support
Policy
All issues are considered support
unless
they are related to sales inquiries
Software
support
does not cover questions for network or POS hardware setup
(use a local network & hardware setup professional).
-
Use an experienced computer
professional to install and setup local network cables, switches, routers,
computer hardware, printers, printer drivers, touch screen drivers,
cash drawers, load software and perform initial setup tasks
described in RestaurantPlus setup manuals (failure to do so may void
RestaurantPlus
support
and/or hardware manufacturer's warranty and support agreements).
-
Use an
accountant to assist you with RestaurantPlus back office management database setup
(no back office setup support is provided due to back office setup variables
and complexities in setting up inventory, vendors, customers, etc.)
-
Answers to questions about network and POS hardware
setup can be found in RestaurantPlus setup manuals.
Before calling RestaurantPlus for support
RestaurantPlus pre-sales telephone support is provided
for the following
-
Pre-sales questions
-
Software usability questions.
-
Software compatibility questions
-
Software & license activation
questions
RestaurantPlus POS software support by telephone, email & internet connection is provided for the following
-
Software setup problems not covered in setup manual
-
Database setup problems not covered in setup manual
-
Configuration
problems not covered in setup manual
-
Usability problems not covered in user manual
RestaurantPlus support is NOT provided
for the following
-
Detailed network
setup questions (contact a local network & hardware setup professional).
-
Detailed hardware
setup & support questions (contact a local network & hardware setup
professional).
-
Detailed back office
database setup questions (refer to setup
manuals and/or use the services of a local accountant).
-
NOTE:
setup of inventory control, vendor purchasing, menu & recipe costing & labor
scheduling can be complex depending on the approaches selected, therefore it is
beyond our ability to support electronically or by telephone - you must use a
local accountancy firm.
RestaurantPlus pre-sales
support
365/24/7 RestaurantPlus software
support
Frequently
asked questions about
RestaurantPlus
software support
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