Frequently Asked Questions About RestaurantPlus (RPLUS PRO)

Software Support

How do I obtain technical assistance for my software product?

Answer: Technical assistance is simple to obtain. Just call the number provided to you on the support agreement and a RestaurantPlus support team member will be happy to assist you.

What type of support services does RestaurantPlus provide?

Answer: RestaurantPlus provides live technical assistance by telephone, email and remote access (remote access requires internet connection). RestaurantPlus can also provide additional services such as pre-loading your menu items & employee information for you, onsite installation & training.

What are the hours of operation for RestaurantPlus support?

Answer: RestaurantPlus premier support call center is open and ready to provide telephone support services relating to RestaurantPlus software between 10:00am-6:00pm, Eastern Time Zone. (Support center may be closed on select holidays) See Holidays. If outside of normal business hours send your question to support@restaurantplus.com and someone will get back to you as soon as possible.

Can any licensed customers request technical support services?

Answer: Licensed customers must purchase annual software support services or purchase single-incident software support services. NOTE: YOUR SOFTWARE MUST BE UP TO DATE (LATEST VERSION) OR YOU CANNOT OBTAIN SUPPORT.

What if I need onsite technical assistance?

Answer: RestaurantPlus technical support team provides onsite installation & support services to nationwide customers if you pay for travel expenses. Many problems can be handled by remotely connecting to your computer. Alternatively, call RestaurantPlus at (302) 416-4646 and a support tech will assist you to locate a local company that can provide onsite support.

Can you tell me more about your software registration and activation process?

Answer: RestaurantPlus software registration and activation processes are designed to provide transparent license management while ensuring that intellectual property rights are maintained. Registration & activation procedures are emailed to you after you make a purchase. POS systems come pre-setup and ready to use!

Can I install RestaurantPlus Back Office software on my own file server?

Answer: Yes. However, in order to run efficiently we recommend a minimum of 4GB RAM and recommend you use Windows XP Pro operating system.

How can I ask more about technical support related questions?

Answer: If you have more "pre-purchase questions" about support, send your questions to support@restaurantplus.com and we will get back to you within 1 business day.